Postal strikes have been ongoing since around the middle of August in parts of the UK and may now be going UK wide. This has finally hit the media as well.
What the strikes mean is that 1st class is not arriving next day and we have also been advised when we phoned Royal Mail that the backlog sent out between mid August and the 5th September are being sorted as second priority to new mail.
For a regular update from the Royal Mail website you can go to :
 http://www.royalmail.com/portal/rm/content1?catId=1000002&mediaId=99700760
The current advice is that 1st class is taking 8 working days or so. We are not able to claim for lost post for 20 working days but if it has not arrived within 10 working days then Labels4kids has decided in most cases to rerun anyway to save you waiting any longer. Please do let us know after 10 working days from your dispatch date and we will probably rerun for you if appropriate.  We feel it would not be appropriate for a rerun if Royal Mail decides to go out UK wide for any period of time and so the reruns would also be held up. We are keeping upto date with this to monitor the situation.
We are having quite a few of these queries and we cannot rerun them all immediately. As you can appreciate, some orders we have sent are arriving at their destination eventually and as we have also reran the order in good faith but our customers are not wanting the reruns this is costing us money and time as a result of Royal Mail strikes which are out of our control.
Please bear with us as we share your frustrations and are trying to do our best for you.Â
Ensuring you of our best intentions at all times,
Ann-Maree Morrison
Director of Labels4Kids Ltd








