Terms & Conditions

Any use by you of the website operated by Labels4Kids Limited at www.labels4kids.com (the "Site") is conditional upon your acceptance of these Terms & Conditions, including our Privacy Statement.
We reserve the right to amend these Terms & Conditions from time to time without notice and at our discretion.
It is your responsibility periodically to review this page for updates to these Terms & Conditions, which shall come into effect once posted but shall not apply to orders accepted by us prior to the amended text being posted.

IF YOU DO NOT ACCEPT THESE TERMS & CONDITIONS PLEASE LEAVE THE SITE NOW.

All references to 'our', 'us', 'we' or 'business' within this policy and within the opt-in notice are deemed to refer to Labels4Kids Limited.

These Terms and Conditions and your use of this website shall be governed by and construed in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish court.

1. Payments - We accept payments by Visa, Mastercard, Switch, Delta, Solo, Diners Club, Electron, American Express and Switch. All prices include VAT. Our ordering system is level 1 secure with Stripe and also PayPal for credit/debit card transactions and fully-automated with shopping basket facilities. We do not store any credit / debit card details on our server for security reasons, and all data is submitted via universally accepted, secure encryption techniques. For corporate orders we are also happy to accept your payment by pounds sterling cheque made payable to Labels4Kids Limited or by credit/debit card through the Stripe online terminal system.

2. Taxes and Customs Duty for deliveries to a Non-UK Country - 

This paragraph only applies to customers having Products delivered to a Non-UK Country.

Products delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the Products, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.

New VAT rules due to Brexit - 

All sales of goods abroad are now treated as exports.
They can be zero rated for UK VAT purposes.

The recipient may then have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country they are sending to, the value of the item and whether it is a gift or commercial goods.
Letters, postcards and documents are usually exempt. Import VAT and duties will not be due on items from Northern Ireland to the EU.

Customs charges: items sent from Great Britain to the EU are subject to VAT and duties in the EU as follows:
Until 1 July 2021, commercial goods sent to the EU with a value between €10* and €150 may be subject to import VAT and may incur a handling fee in the receiving country.
Commercial goods sent to the EU over €150 may attract VAT, customs duties and a handling fee.

Please note that in some countries, such as the USA and Canada, the person ordering Products may receive a request for payment of these charges, in which case you will be responsible for paying these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Products will be made.

Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-UK Country before ordering Products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the Product or order which you may need in order to arrange customs clearance.

You (or the recipient of the Products if different) will be the importer for all international deliveries of the Products. Therefore, before placing an order, it’s your responsibility to check that any Products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

You agree that we will act on your behalf as exporter of the Products and will complete export declarations in our own name on your behalf.

If an order is placed and restrictions that we were not aware of at the time the order was made are applied by the customs authority of the destination country, then we will cancel the order and return payment to you.

Where possible, we or our subcontractors, will carry out all customs formalities on behalf of the recipient of the Products. We or our subcontractors, will request payment for these charges from the recipient of the Products in a separate invoice. We may also request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled.

If the recipient wishes to return the Product, they must request a refund of the customs duties and tax directly with their local customs office and must present proof of return.



3. Refund and Returns Policy -  Labels4Kids will accept returns up to a minimum of 14 days for unwanted goods and 30 days for faulty/damaged goods, whether or not these are personalised for the customer. Items not conforming to the online description should be returned promptly and we will replace them with the correct products and return your postage. If you are completely unsatisfied a full refund will be provided. The limit to this rule is where an item is over £100 and 30 days have expired. If this applies then no refund or exchange will be given. Please contact us at [email protected] before you post your products back and state the reasons for the return so that we can endeavour to improve our service and expedite resolution of your claim. Where the goods are not delivered or are damaged in transit we require the customer to complete a P91 Denial of Receipt Letter to confirm failure by Royal Mail to delivery their package. This form is sent direct to the customer by Royal Mail. The customer should return this form to Royal Mail otherwise Royal Mail will not reimburse to us the cost of production for lost post. We are instructed by Royal Mail to wait 15 working days to allow delivery of items dispatched to UK postal addresses, 20 working days for European postal addresses and 25 working days for the rest of the world, and we generally adhere to that advice.

Royal Mail Disputes or Postal Disruption
In the event of a Royal Mail dispute or postal strike we must wait 15 working days to allow delivery of orders dispatched to UK postal addresses, 20 working days for European postal addresses and 25 working days for the rest of the world, and we generally adhere to that advice. After that time we will rerun your labels if they are still missing and also place a postal claim for lost post with Royal Mail for the value of the goods to reclaim this. We need your cooperation to do so and you will be required to complete a P91 denial of receipt form which Royal Mail will send to you.

4. Delivery Costs and Times - For Average Delivery Times see the Delivery Section.
The timings below relate to speed of postage delivery, not manufacture.

Delivery costs are liable to change at any time and will be updated on the website. Delivery times quoted are estimates based on Royal Mail and we are not liable for additional postage or courier costs in the event of a Royal Mail dispute or delayed Christmas mail times.

Express delivery DOES NOT MEAN LABELS OR PERSONALISED GIFTS/PRODUCTS CAN BE PRODUCED ANY FASTER THAN THEIR PRODUCTION TIME SHOWN ON THE RELEVANT PRODUCT PAGE OF THE WEBSITE, but it does mean that ONCE YOUR ORDER HAS BEEN DISPATCHED your delivery should be guaranteed for the next working day.

We always post 1st class within the UK. Your labels should be with you within 2 weeks of ordering. White iron on and woven iron on labels tend to have a longer production time and so can sometimes take longer than 2 weeks to arrive. As such we say to allow 21 days from order date just as a safeguard so that we will always deliver faster than our projected delivery time to the customer and not disappoint.

As a guideline our press and click name tags, personalised bag tags, stick on labels, woven sew on labels and vinyl labels are generally with the customer within a week if ordered on their own. Our products are definitely worth waiting for!

We only charge delivery once per order even though you may order more than one item.

We endeavour wherever possible to dispatch orders as quick as possible particularly where there are important deadlines like return to school dates.

We always post first class within the UK to get the labels to you as fast as we possibly can. Please note we cannot send Special Delivery or International Signed Post to Post Office Box (PO BOX) addresses.

See more Delivery and Rates.

© Labels4Kids, 15 Batterflatts Gardens, Stirling, FK7 9JU, Scotland. 2004-2020. All rights reserved. Version 9, 7th January, 2021.

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